Dear Patients
Due to GP illness our Clinical Team are short staffed but continue to work VERY HARD to try and manage the current demand. Therefore please be advised there may be some delay with your requests being answered as they will be prioritised by medical need.
Thank you for your continued support and understanding.
Buttecross Health Centre & Ilchester Surgery
Dear Patient,
We have temporarily changed our askmyGP in hours service times to support the surgery manage demand:
Monday – Thursday 07.30 – 14.00: (closed to new requests outside of these hours)
Friday: 07.30 – 12.00 (closed to new requests outside of these hours)
Sat – Sun: Closed to new requests
Whilst still enabling good access for patients, this change will support the surgery to effectively work through all of the requests submitted. We are hopeful that once demand settles we will again review the out of hours option for the system. Please also remember that the surgery operates a 3 working day/72 hour initial response time – to support us contacting you, please inform us of your availability when submitting your request.
Once we have reached full capacity of what we can safely deal with today, we would ask that if you have a non-urgent query, please submit a request the next working day via this site.
If you feel that you have an urgent concern that cannot wait until tomorrow, you can still call the surgery until 18:30.
PLEASE DO NOT EMAIL IN CLINICAL REQUESTS AS WE ARE UNABLE TO RESPOND TO THESE DUE TO SAFETY ISSUES.
Many thanks for your co-operation.
The Buttercross Team
