Patient Participation Group

Welcome to our Patient Participation Group (PPG) representing both Buttercross Health Centre and Ilchester Surgery.

Our group works closely with the Practice Manager and the Healthcare teams at both practices and seeks to provide feedback from patients and to offer suggestions to improve healthcare and communications from a patient perspective.

The PPG also acts as a link with the communities served by the combined practices through placing articles in local publications and hosting occasional public meetings. The group is affiliated to the National Association of Patient Participation Groups (www.napp.org.uk) whose general principles and guidance it follows.

Any patients registered with Buttercross Health Centre, or Ilchester Surgery are able to become an 'Associate' member of the PPG by registering their interest and providing an email address in order to receive notifications.  All patients are encouraged to visit the PPG pages of the website where notices and meeting minutes may be accessed.

The PPG fulfils its role by acting as a 'critical friend' and seeking to provide, through its ‘participation’, a positive and supportive influence on matters relating to the well-being of patients and effective running of the combined practices.

If you would like to find out more about the Patient Participation Group please email ppgbhc@gmail.com  with your contact details and a PPG member will be in touch to explain about the role of the group and how this is fulfilled.

 

Don't forget to follow the practice on Facebook!

 

Meet the Patient Participation Group

Our elected PPG representatives have a wealth of knowledge and wonderful connections to our practice area.

There are twelve 'Full Members' of the PPG which meets regularly with the Practice Manager and Healthcare Team to discuss the services provided, on-going improvements and patient experiences.

Virtual PPG Sign Up Form

    **Please note that we will never ask for medical information.

    ***The information you supply us will be used lawfully, in accordance with GDPR Regulations. GDPR gives you the right to know what information is held about you, and sets out rules to make sure that this information is handled properly.

    ****Please note that by using this form you will be sending information about yourself across the Internet. Whilst every effort is made to keep this information secure, you should be aware that we cannot offer guarantees of absolute privacy. If this matter concerns you then you should use another method of registration.

    ****Personal information submitted is for the purpose of contributing to and receiving information from the PPG. Personal information submitted will be retained by the Chair of the PPG and will be treated as confidential.

    If you wish to cease being a member of the PPG please email the PPG Chair who will remove you from the distribution list and delete the personal details provided.

    Meeting Minutes
    PPG constitution and notices
    Feedback

    Please note that the PPG is not a channel for individual, specific complaints relating to personal matters or treatment.  Important as these are, the combined practice has its own system in place for dealing with such concerns.

    The PPG can be contacted via email: somppg@gmail.com

    Chairman: Current Vacancy
    Treasurer: Ron Kench
    Secretary: Lesley Rudman

    Our other full members include:

    Ruth Coles, Carol Flowers, Phil Flowers, Janet Hayter, Steve Marsh, Rachel Maynard, Elaine Old and Anne Yates

    PPG News & Events

    Minutes of (Virtual) Meeting held on Thursday 23 September 2021 at 6.30 pm via Teams

    Abbreviations frequently appearing in minutes in addition to members/staff initials: SHS = Symphony Healthcare Services                     BHC = Buttercross Health Centre ECP = Enhanced Care Practitioner                           HCA = Healthcare Assistants   Members:  Ron Kench (RK), Lesley Rudman (minutes) (LR), Carol Flowers (CF), Phil Flowers (Chair) (PF), Janet Hayter (JH), Ruth Coles (RC), Steve Marsh... Read more »

    Minutes of (Virtual) Meeting held on Wednesday 21 July 2021 at 6.30 pm via Teams

    Abbreviations frequently appearing in minutes in addition to members/staff initials: SHS = Symphony Healthcare Services                    BHC = Buttercross Health Centre ECP = Enhanced Care Practitioner                           HCA = Healthcare Assistants   Members:  Ron Kench (RK), Lesley Rudman (minutes) (LR), Carol Flowers (CF), Phil Flowers (Chair) (PF), Janet Hayter (JH), Ruth Coles (RC), Steve Marsh... Read more »

    PPG meeting minutes April 2021

    (Virtual) Meeting held on Wednesday 21 April at 6.30 pm via Teams Abbreviations frequently appearing in minutes in addition to members/staff initials: SHS = Symphony Healthcare Services                    BHC = Buttercross Health Centre ECP = Enhanced Care Practitioner                           HCA = Healthcare Assistants   Members:  Ron Kench (RK), Lesley Rudman (minutes) (LR), Carol Flowers (CF),... Read more »